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Performance of Client's Charter
Malaysia Stadium Corporation Until August 2013

No Standard TargetTotal Implemented By StandardTotal Not Implemented By StandardAchievement (%)
1 Customer Satisfaction > 70% 100% None 100%
2 Organized The Event And Recreation Program > 6 times per year Recreation Program -
10 program
Other Activities –
5 program
None 100%
3 Period Response To Damage Complaints < 1 day 34 complaints None 100%
4 Promotion Activity > 6 times/year 6 times None 100%
5 Period Response To Public Complaints
Feedbacks
< 3 day 2 complaints None 100%
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